Sylvie Jewelry is a family-owned fine jewelry brand founded by Ian and Sylvie Levine. Guided by our “Built on Love” ethos, we craft refined bridal and fine jewelry found at hundreds of authorized retailers across the U.S. Explore our latest collections or find a retailer at sylviejewelry.com.

About the Role

We’re looking for a detail-oriented Operations Manager to join our team at our Plano, TX headquarters. This role supports the day-to-day duties of our Merchandise Operations team — from inventory management, customer service, data analysis, and more. The ideal candidate is organized, solutions-oriented, and looking to grow within a fast-paced, hands-on environment. You’ll work cross-functionally with Customer Service, Production, and Sales to help us maintain and improve a positive experience for our retail partners.

• Order Fulfillment & Logistics Coordination: Manage the full order lifecycle, including validating order details, allocating inventory, communicating with production teams, shipping carriers, and ensuring accurate invoicing and on-time fulfillment.
• Inventory Support: Assist in inventory tracking and reconciliation, including tagging, cycle counts, and helping keep SKUs up to date in our systems.
• Customer Experience: Support our Design Concierge team with customer service inquiries via phone and email by resolving order issues, tracking shipments, and keeping partners informed.
• Shipping & Receiving: Help prepare outgoing shipments and receive new inventory or returns as needed.
• Purchasing: Review vendor invoices for accuracy, flag discrepancies, and enter approved purchases to ensure accurate and timely delivery to customers.
• Cross-Team Collaboration: Work with Production, Sales, and Design Concierge teams to ensure smooth order flow and resolve issues as they arise.

• 1-3 years in operations, supply chain, or inventory management, ideally for physical products (e.g., consumer goods, manufacturing, or wholesale distribution).
• Detail oriented and ability to stay organized in a fast-paced environment with several moving parts.
• Technical expertise in: (1) Microsoft Excel: basic formulas, pivot tables, data analysis. (2) ERP Systems: Ability to learn and utilize ERP systems efficiently.
• Strong analytical skills to interpret data, resolve discrepancies, and assist in process improvements.
• Excellent communication skills to engage with teams, leadership, and customers with a proactive, service-oriented approach.